Client: [Client / Company Name]
Role: Product Designer — embedded with the product team
Describe the before-state here — a dashboard that worked, but only for the people who built it.
Objective: get new users to a useful first insight without a support call.
Approach: reorganized the information hierarchy around three core jobs-to-be-done, simplified the navigation, and rebuilt the empty and loading states so the product never feels broken on day one.
Outcome: describe the shipped result — time-to-first-insight, support ticket volume, activation rate, whatever you can quantify.